www.sarana365 Jurisdiction Notice

Many online gaming platforms claim to be licensed or approved by specific countries. We do not. Instead, we at www.sarana365 operate on a clear principle: our services are available only in jurisdictions where applicable law permits online gaming, sports betting, and casino activities. We do not make licensing claims. We do not imply approval by any government. We ask you to verify that access and use of our platform comply with the laws of your own jurisdiction before you deposit funds or place bets.

This page explains how we approach service availability, who is eligible to use www.sarana365, and what legal responsibility you carry as a user. It also outlines how we handle your personal data and how you can contact us with legal or compliance questions. This is not legal advice—it is a statement of our practice.

Our platform is accessible via Android app and iOS browser from supported regions. Account setup, login, deposits via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, and withdrawals all require KYC verification. Your access depends on whether your jurisdiction permits our services.

Service Availability and Your Responsibility

Where we operate

We at www.sarana365 do not offer our services in jurisdictions where online gaming is prohibited, restricted, or unlicensed. We cannot tell you whether your jurisdiction is one of these—that determination is your responsibility. What we can do is describe how we check: during account opening, we collect your national ID, verify your residential address, and note the location associated with your payment method (whether you deposit via DANA from Jakarta, e-wallet from Surabaya, or a bank transfer from Bandung). We do not restrict or approve based on declared location alone. We rely on you to confirm that access is legal where you are.

Account eligibility

Eligibility to open a www.sarana365 account is governed by the applicable law of your jurisdiction. In many regions, online gaming is available only to adults above a certain age; in others, age limits are higher or gaming is prohibited entirely. We do not set an age requirement ourselves. Instead, during KYC verification, you confirm that you meet all eligibility criteria under the law of your jurisdiction. When you upload your national ID, we verify the document is genuine and that you are not on any exclusion list maintained by a gaming authority. If your identity cannot be verified or if we detect you are in a restricted jurisdiction, we will not approve your account and will return any funds you have deposited.

Your responsibility: You are solely responsible for verifying that opening and using a www.sarana365 account is legal in your jurisdiction before you deposit money or place bets.

Legal status and jurisdiction

We operate www.sarana365 in specific jurisdictions where online gaming is permitted by applicable law. We do not claim to be licensed, regulated, or approved by any government. We do not advertise our services as legal in Indonesia or any other specific country. What we do is check whether your jurisdiction permits access, inform you of our terms, and ask you to confirm that your use complies with local law. If you relocate to a jurisdiction where our services are prohibited, or if the legal status changes where you are, you must notify us immediately and close your account.

Data Handling and Legal Inquiries

During account opening, we collect your email address, national ID number, a selfie for facial verification, and your residential address. We encrypt this KYC data and store it separately from your betting activity, balance, and transaction history. We retain KYC records for 7 years after account closure for regulatory compliance. We use your data only for verification, compliance, payment processing (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and to respond to legal or law-enforcement requests. For full details on how we collect, use, and protect your data, see our Privacy Policy.

If you have legal, compliance, or data-related questions, contact our legal team through the app's Help menu or email us at the address shown in your Account settings. Mark your message "Legal Inquiry" so it reaches the appropriate team. We aim to respond to legal questions within 5–10 business days. For data subject access requests (to see or delete your personal data), we process these within 30 days as required by applicable privacy law. If you believe we have violated a legal obligation, provide a detailed written complaint and we will investigate within 14 days.

Legal Framework and Jurisdiction Details

Service availability

We at www.sarana365 provide online gaming, sports betting, live-dealer gaming, and slot entertainment services only in jurisdictions where applicable law permits such activities. The legal landscape for online gaming varies significantly across regions and changes over time. Some jurisdictions permit all forms of online gaming without restriction; others permit only specific game types (such as sports betting but not casino games); still others prohibit online gaming entirely or permit it only under a government monopoly. We do not make determinations about whether your jurisdiction is one where our services are legal. That responsibility lies with you. What we do is operate conditionally: we check your location during account setup through your national ID, residential address, and payment method location, and we refuse accounts in jurisdictions where we know online gaming is prohibited. However, legal status changes frequently, and our geographic checks may not be exhaustive. Before opening an account, before depositing funds, and before placing bets on Liga 1, esports, or any game on www.sarana365, you must independently verify that online gaming is legal where you are located. If you are unsure, consult a local attorney. Continuing to use www.sarana365 in a jurisdiction where gaming is illegal may expose you to legal consequences that are beyond our control.

Account eligibility

Eligibility to open and maintain a www.sarana365 account is determined by the applicable law of your jurisdiction, not by www.sarana365. In many jurisdictions, the legal age for gaming is 18; in others, it is higher (21 or 25); in some, gaming is prohibited to all persons. During account opening, you affirm that you meet all age and eligibility requirements under the law of your jurisdiction. You provide your national ID during KYC verification, and we check the document against databases to confirm it is genuine and that you are not on any exclusion list maintained by a gaming regulator or law-enforcement authority. We also note any bans, court orders, or restrictions associated with your identity. If your KYC fails—if the document cannot be verified, if you are on an exclusion list, or if we detect you are in a prohibited jurisdiction—we will not approve your account. Any deposits you have made will be returned to your payment method (DANA, OVO, GoPay, ShopeePay, LinkAja, or bank account). You are solely and exclusively responsible for confirming that you are legally eligible to hold an account with www.sarana365. We conduct document verification and database checks, but we do not conduct independent age verification beyond checking your government ID. Providing false information during account setup is grounds for immediate account suspension and forfeiture of any balance.

Local-law responsibility

Online gaming laws vary widely by jurisdiction and change frequently. It is your responsibility—not www.sarana365's—to understand and comply with the laws applicable to your location at the time you open your account and at all times while you use our platform. Before opening a www.sarana365 account, you must verify the following: (1) that online gaming is legal in your jurisdiction under current law, (2) that you are not prohibited by any statute, regulation, or court order from participating in online gaming, (3) that you are not on any account controls list or gaming ban list maintained by a local authority, and (4) that your payment method is legally permitted for gaming transactions in your region. We recommend consulting a local attorney if you are uncertain about the legal status of online gaming where you are located. By creating a www.sarana365 account, you represent that you have verified these conditions and that opening this account does not violate any applicable law. If the legal status of online gaming changes in your jurisdiction—for example, if your jurisdiction enacts a new law banning online gaming, or if you relocate to a jurisdiction where gaming is prohibited—you must immediately notify us and close your account. Continued use of www.sarana365 in a jurisdiction where it is prohibited may result in legal action by your jurisdiction's authorities, loss of funds, or criminal penalties. www.sarana365 does not accept liability for legal consequences arising from your violation of local law.

Data and privacy scope

We at www.sarana365 collect personal data during account opening and throughout your use of our platform in order to operate the service, comply with law, and process payments. During KYC verification, we collect your full legal name, national ID number, date of birth, a selfie (facial verification image), and your residential address. This KYC data is encrypted and stored in a secure vault separate from your betting activity, account balance, deposits, and withdrawals. We do not share your KYC documents with third parties except as required by law (such as law-enforcement requests) or as necessary for payment processing (e.g., bank verification for BCA, Mandiri, BRI, BNI transfers). Your betting history, balance, deposits, withdrawals, and game activity are stored in our transaction database and linked to your account by email and account ID. We use cookies and similar tracking technologies on our website to improve user experience and detect fraud, but we do not sell your personal data to advertisers or data brokers. For full details on data collection, storage, retention, use, and your rights under applicable privacy law, see our Privacy Policy. You have the right to request access to your personal data, request deletion (subject to legal retention requirements such as the 7-year KYC retention period), or withdraw consent to certain processing by contacting our data protection officer through the app's Help menu. We process data subject access requests within 30 days as required by applicable law. Payment information—such as card numbers, e-wallet tokens, or bank account details—is never stored by www.sarana365. Only your payment method type (e.g., "DANA", "OVO", "BCA") and the last four digits are retained for transaction reference and fraud detection.

Contact for legal inquiries

If you have questions about www.sarana365's legal status, our compliance practices, your data rights, or any aspect of our terms and policies, you can contact our legal and compliance team through multiple channels. Within the app, open the Help menu and submit a message marked "Legal Inquiry"—we prioritize these requests and aim to respond within 5–10 business days. You can also email our support team at the address shown in your Account settings and include "LEGAL INQUIRY" in the subject line. For privacy-related requests—such as requests to access, delete, or port your personal data—email our data protection officer at the privacy contact listed in our Privacy Policy. Response times depend on the nature and complexity of your inquiry. Routine legal questions typically receive a response within 5–10 business days. Data subject access requests are processed within 30 days as required by applicable law. Formal disputes or complaints should be submitted in writing with as much detail as possible. We will investigate and respond within 14 days. Some jurisdictions provide alternative dispute resolution mechanisms or gaming regulatory bodies that handle player complaints—we will assist you in accessing these if they exist in your jurisdiction and if you request our help. You retain the right to pursue legal action in courts of competent jurisdiction, although many gaming platforms require disputes to be resolved through arbitration as set out in their terms.

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