www.sarana365 Privacy Policy
This page describes what we collect when you use www.sarana365 and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or place bets on Liga 1, esports, or live-dealer tables, we gather specific information to verify your identity, process payments, and maintain security.
We at www.sarana365 treat your privacy as fundamental. Our platform operates in supported jurisdictions where local law permits gaming and sportsbook services. We encrypt your login credentials, separate your KYC documents from your betting history, and review withdrawal requests before processing to your linked account. This document outlines our commitments in plain terms so you understand exactly how we handle your data on mobile and desktop.
What Data We Collect and How We Use It
We collect your email address, national ID number, a selfie for facial verification, and a residential address document during KYC verification. These pieces are mandatory—without them, we cannot open your account or process payments. We store this data encrypted and separately from your betting transactions. Your ID documents are never shared with betting partners; they exist solely for our compliance and fraud prevention.
When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), we confirm the transaction amount and timestamp. We do not retain your payment provider's credentials or PIN. Our payment processors hold those directly. We track only the confirmation—that you sent IDR X on date Y to us, and we credited your account balance.
We collect betting data—which markets you access, when you place bets, and bet amounts—to track your account activity and settle winnings fairly. This information is tied to your account ID. We also log your device type (Android APK or iOS Safari), IP address, and approximate location (city level: Jakarta, Surabaya, Bandung, Medan) to detect unauthorized access and fraud. Push notifications on your mobile device alert you to login attempts and account changes, giving you real-time visibility into activity.
We store cookies on your browser to keep you logged in across sessions. These are session-based and expire after 12 hours of inactivity. We also use cookies to remember your language preference and notification settings. We do not use third-party cookies for advertising or tracking; our analytics are internal only.
Third-party processors
We use third parties for specific functions:
- Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and bank partners) to confirm deposits and initiate withdrawals.
- SMS providers to send two-factor authentication codes and transaction alerts to your phone.
- Cloud hosting providers to run our servers; your data may be stored in data centers outside Indonesia, but encrypted in transit and at rest.
All third parties sign data-protection agreements with us. They cannot use your data for their own purposes—only to complete the service we request.
Your rights
You have the right to request access to your data, correct inaccurate information, or request deletion of your account. If you delete your account, we retain only transaction records required by law (typically 5–7 years). Personal identifiers like your selfie and ID document are deleted within 30 days of account closure. To exercise these rights, contact us via the mobile app chat or email support.
Our Commitments and Contact
We review this policy annually and update it if our practices change. We will notify you of material changes via email or in-app notification. We do not sell your data. We do not share it with advertisers or data brokers. We use it only to operate www.sarana365, verify your identity, process payments, detect fraud, and comply with applicable law.
If you have questions about our privacy practices, need to reset your password, or want to request your data, reach out to our support team through the mobile app chat interface. We respond within subject to verification during business hours. For formal inquiries regarding your data rights or compliance concerns, submit a request via our contact form and we will respond within 10 business days.
www.sarana365 services are available only where local law permits. By using our platform, you acknowledge that you have read this policy and agree to our data practices. Your continued use of www.sarana365 confirms your consent.